Pre-Order, Reservation, Return & Refund Policy

Thank you for choosing Ivry-B.

We want your experience to be simple, transparent, and risk-free. This policy explains how orders, cancellations, shipping delays, returns, and refunds work for Ivry-B products.

1. Ordering

Ordering is not open yet. When ordering opens, the full price and the terms shown at checkout will apply to your order.

Production in Israel is expected to begin soon. Contact us for shipping availability and estimated delivery times to your country.

2. Cancellations and refunds

If you placed an order and change your mind before your hive is dispatched, contact us and we will refund your payment in full.

3. Shipping delays

If your hive is not dispatched by the date we communicate to you, you may cancel your order for a full refund.

4. Damaged deliveries and returns

If your hive arrives damaged, contact us within 14 days of delivery with photos, and we will repair, replace, or refund it.

5. Contact us

Questions about an order? Write to service@ivry-b.com and include your order number.