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Order Cancellation, Return, and Refund Policy

Effective Date:  May 28, 2024

 

Thank you for your order from Ivry-B! We appreciate your business and want to ensure a smooth and satisfying experience. This policy outlines the guidelines for order cancellations, returns, and refunds.

Order Cancellation

  • You may cancel your order within 5 days of payment and before shipment is made. We will refund the value of the order minus a 5% fee for the administration and any other costs incurred.

  • To cancel an order, please contact our customer service team by email at [email protected] as soon as possible.

  • We will confirm the cancellation by email and process any necessary refunds within 3 business days.

Returns and Refunds

We accept returns for unused and unopened beehives within 14 days of delivery.

  • To initiate a return, please contact our customer service team at [email protected].

  • You will be provided with a Return Merchandise Authorization (RMA) number and instructions for returning the beehive.

  • Returned beehives must be in their original packaging and in unused condition.

  • You are responsible for the cost of return shipping to our warehouse in Israel unless we inform you otherwise.

Refunds

  • Once your return is received and inspected, we will send you a confirmation email.

  • Your refund will be processed within 5 business days to the original payment method used for the purchase.

  • Shipping costs will only be refunded if the return is due to our error (e.g., incorrect item shipped).

Damaged or Defective Products

If you receive a damaged or defective beehive, please contact us immediately at [email protected] with a detailed description of the damage as well as photos of the damaged part.

  • We will guide the customer of possible remedies to complete the installation (if possible)

  • If a part is damaged beyond repair or fix, we will arrange for a replacement or issue a full refund upon verification of the damage/defect.

International Orders

  • Our return policy applies to international orders as well.

  • However, please be aware that you may be responsible for any additional customs fees or import duties incurred due to the return.

Warranty Information

Our beehives come with a standard manufacturer’s warranty of 12 full months. During this period Ivry-B will replace any damaged part that does not function as intended.

Exceptions

  • We reserve the right to deny returns or refunds for products that do not meet the above conditions, or for custom-made beehives.

Contact Us

If you have any questions regarding our Order Cancellation, Return, and Refund Policy, please contact us by email at [[email protected].

Thank you for your understanding!

Ivry-B team

You must add either the 15 Frame Beehive or the 25 Frame Beehive to your cart before proceeding to checkout.